Introduction:
Caresguard values customer satisfaction and strives to provide exceptional HR services. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.
Eligibility for Refunds:
Refunds may be considered under the following conditions:
Service Cancellation:
If Caresguard is unable to provide the agreed-upon HR services due to internal issues or unforeseen circumstances.
Client Dissatisfaction:
If the client is not satisfied with the HR services provided, they may be eligible for a refund, subject to the terms outlined below.
Non-Refundable Services:
The following services are non-refundable:
Customized HR solutions once the project has commenced.
Any consulting or advisory services already rendered.
Subscription fees for monthly or annual plans once the service period has begun.
Refund Request Process:
To request a refund, clients must follow these steps:
Contact Support:
Notify our customer support team via email at su*****@********rd.com within 30 days of the service delivery date.
Provide Details:
Include your account information, service details, and the reason for the refund request.
Review Process:
Our team will review your request and may ask for additional information or clarification.
Refund Approval and Processing:
Evaluation:
Refund requests will be evaluated based on the provided information and eligibility criteria.
Notification:
Clients will be notified of the refund decision within 14 business days.
Refund Issuance:
Approved refunds will be processed within 30 business days of the approval notification. Refunds will be issued to the original payment method used for the purchase.
Partial Refunds:
In certain cases, partial refunds may be granted for services that have been partially delivered or if only part of the service was unsatisfactory.
Changes to Refund Policy:
Caresguard reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.
Contact Information:
For any questions or concerns regarding our Refund Policy, please contact us at: